@inproceedings{difabbrizio:icslp:2002,
	address={Denver (CO), USA},
	author={{Di Fabbrizio}, Giuseppe and Dutton, Dawn and Gupta, Narendra and
	Hollister, Barbara and Rahim, Mazin and Riccardi, Giuseppe and Schapire,
	Robert and Schroeter, Juergen},
	booktitle={ICSLP2002, 7th International Conference on Spoken Language Processing},
	month={September 16-20},
	title={AT\&T help desk},
	year=2002,
}