@inproceedings{gilbert:spm:2005,
	author={Gilbert, Mazin and Wilpon, Jay G. and Stern, Benjamin and {Di Fabbrizio},
	Giuseppe},
	booktitle={IEEE Signal Processing Magazine},
	month={September},
	number=5,
	pages={32--45},
	title={Intelligent Virtual Agents for Contact Center Automation},
	volume=22,
	year=2005,
}