@article{allenetal@00,
	author={James Allen and Donna Byron and Myroslava Dzikovska and George Ferguson and Lucian Galescu and Amanda Stent},
	journal={Natural Language Engineering special issue on Best Practices in Spoken Language Dialogue Systems Engineering},
	number=3,
	title={An Architecture for a Generic Dialogue Shell},
	url={http://www.amandastent.com/papers/Allenetal2000.pdf},
	volume=6,
	year=2000,
}