@incollection{GAARW03,
	author={A.L. Gorin and A. Abella and T. Alonso and G. Riccardi and J.H. Wright},
	booktitle={Pattern Recognition in Speech and Language Processing},
	editor={W. Chou and B.H. Juang},
	publisher={CRC Press},
	title={Semantic information processing of spoken language – How May I Help You?},
	year=2003,
}