
When Cell Towers Fail: Using TowerScan to Evaluate the Customer Impact
When cell towers fail, what happens to customers? In a resilient network where customers may simply move from a failed tower to another one nearby, the answer is not always clear. And it can’t be captured by manual assessments that rely only on counting the number of failed towers and estimating population density, and thus ignore how an outage may be dispersed over a wide area.
What’s needed is an in-depth analysis of network data. It’s why AT&T Researchers created TowerScan, which looks at the complex interactions among customers and cell towers to intelligently assess the customer experience across an entire impact area. Read more.
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