tech timeline

AT&T Federation: Envisioned and created by Research, AT&T launched Unified Communication Federation service for businesses.

Industry Star Mobility Excellence Award: AT&T received the “Industry Star” 2014 Mobility Excellence Award for innovations in Service Quality Management.




Big Streaming Analytics: Researchers invented and deployed a virtual platform supporting high-volume streaming analytics applications.

Cloud QoS (Tegu): Research’s Tegu software was deployed into production to support the need of services to reserve network bandwidth in the AT&T Integrated cloud environment.

AT&T Watson: AT&T divested the speech and language engine, key SMEs and a subset of key patents in return for minority equity in Interactions Inc. The joint venture of AT&T Watson and Interactions Inc. will provide an alternative speech and language product for enterprise customers.

TONA: Invented, deployed and operationalized, the Tower Outage and Network Analyzer (TONA) quantifies the customer impact of cell tower outages. As part of Research’s Service Quality Management (SQM) program, TONA is an industry-leading technology that enables AT&T to bring a customer experience focus to the forefront of how mobile services are managed.

Tigon: AT&T and Cask open sourced Tigon, based on Research’s innovative streaming analytics technology.

Draco: Draco, a production statistical tool for top-down diagnosis of voice problems, is used for daily analysis of BVoIP data.

U-Verse Kids!: This technology received 5 awards for launching the first entertainment voice-enabled kids application. The awards include TV of tomorrow, American Business Award, International Business Award, Cynoposis Kids Imagination Award and the Appster Award.

RCloud: RCloud, our open-source social coding environment for data scientists, won an Infoworld Bossie award for Best Open Source Big Data tools.

Nanocubes: Nanocubes was awarded a Gold Medal for Research and Business Optimization at the 2014 Edison Awards, highlighting excellence in innovation in the business community. Nanocubes also received a Gold Stevie for the Best New Product or Service of the Year – Telecommunications and a Gold Steve for the Tech Innovation of the Year. Nanocubes was shortlisted in the Best Data and Analytics Innovation category by the CSI Awards.

SQM: AT&T Research’s Service Quality Management (SQM) program was awarded the Best Network Intelligence Innovation from the 2014 Broadband Infovision Awards, was a finalist in Network Management Excellence category, and was a finalist in the Rising Star category at the Mobile Excellence Awards, which honors the best in entertainment and technology.

HARP: AT&T rolled out innovative small cell technologies to surgically augment mobility radio access network capacity; Research’s HARP technology enabled the planning and deployment of the small cells in an optimal manner. Small Cells and HARP was the winner of a 2014 award in Telecommunications at the American Technology Awards. Small Cells and HARP was also a winner of’s 2014 Communications Solutions Product of the Year Award.

U-verse Easy Remote: AT&T’s U-verse Easy Remote App was shortlisted within Best Mobile Product, Service or App for Accessibility or Ease-of-Use at the GSMA Mobile Global Awards.

AT&T Federation: Envisioned and created by Research, AT&T’s Federation (Business Service Innovation) was a finalist for the 2014 GTB Innovation Awards. Award: AT&T won Best Consumer Cloud Offering for the AT&T Speech API based on Watson technologies. 

Nanocubes: Large-scale geo-spatial visualization tool Nanocubes ( was released into open source. Nanocubes was deployed internally with our network security team to better visualize network data and identify possible security issues.

Network planning: Between 2012 and 2013, Research deployed and operationalized a suite of network planning capabilities including MIND (metro / Ethernet access planning and design), Hawkeye (ultra-long haul planning and design) and HARP (small cell design and planning). Each of these innovations were founded on sophisticated algorithms, invented in Research, to better optimize AT&T networks.

SQM: Research deployed and operationalized a suite of Service Quality Management (SQM) capabilities including Mercury (industry leading analytics that monitors the service impact of planned maintenance), Argus (sophisticated anomaly detection for detecting service degradations) and MINT (end-to-end, cross-layer service path troubleshooting).

Data Router: Researchers developed and deployed the first data router deployed across various AT&T data centers to enable publishers and subscribers to track and use big data at scale. Nearly a Petabyte of data has been processed to date.

Policy Engine: Research developed the first OASIS-based standard XACML3 implementation of a policy engine and released to open source.

VisualAPI: AT&T released advanced video and image processing functionality to developers through a set of web APIs. The features include video segmentation, face detection and face recognition.

U-verse Easy Remote: This technology, based on AT&T Watson, received 6 national and international awards. Awards included TV Connect Award, Access Award from the American Foundation for the Blind, Gold 2013 Edison Award, CTIA Innovation Award, American Business Award (Silver Stevie) and International Business award (Gold Stevie). AT&T U-verse Easy Remote was also a finalist for Content Innovation as well as Product Innovation at the The Pipeline Innovation Awards.

Application Resource Optimizer (ARO): ARO won many awards in 2013, including: the Smartphone Application Challenge at GSMA’s 18th annual Global Mobile Awards at Mobile World Congress in Barcelona, the 2013 American Business Tech Innovation of the Year award, semi-finalist for Dr. Dobb’s Jolt Awards for best testing tools, TMC Communications Solution Product of the Year Award and finalist for Network Test & Measurement Solutions at the Fierce Innovation Awards. The World Technology Awards – Corporate Communications Technology also recognized AT&T as a finalist for our work on ARO.

HARP: HARP was named a finalist for Most Innovative Cell Site Solutions for enhancing small cell deployments at the Fierce Innovation Awards.

AT&T Watson: This technology was named a contender for the Top Speech Engines by Speech Technology Magazine Award in 2013.

CES 2013 Award: AT&T and QNX received the CES award for the Bentley concept connected car using AT&T Watson speech and language technologies.

Software Review Boffin: AT&T Natural Voices was ranked third in Software Review Boffin’s list of top text-to-speech software. The technology also received the Boffin four-star award for its efficiency and quality of text-to-speech conversion.

Appsters Awards: Celebrating excellence in apps and application development, the Appsters Awards selected the AT&T Speech API as a finalist for Best App Technology.





NetBond: AT&T launched NetBond, a service that taps software-defined networking technologies to help enable businesses to bring the cloud within their VPN network – avoiding exposure to the public Internet and helping to mitigate security and performance risks. NetBond is enabled by Research’s patented IRSCP (Intelligent Routing Services Control Point), an early SDN technology. Netbond is still in 2015 one of AT&T’s top cloud differentiators in the marketplace.

Application Resource Optimization (ARO): AT&T launched the Application Resource Optimization (ARO) program, designed to enable mobile application developers to build apps which run faster, use less power and utilize network bandwidth more efficiently. ARO is used across the industry today, from application developers, OS vendors and mobile carriers to improve application design. The CTIA is also using ARO as the base for its KnowMyApp effort with developers (

U-verse Easy Remote: This technology received two awards including Telco TV Vision Award and CES Innovations 2013 Design and Engineering Award. U-verse Easy Remote was also named a Fierce Wireless Awards finalist.

SMS Spam Detection: Research invented and deployed algorithms to combat the more than 1.9 Billion SMS (Short Message Service) texts carried on the AT&T network daily. This resulted in reducing spam to < 1% of peak.

Speech APIs: AT&T empowered thousands of developers to create advanced voice applications by exposing cloud-based speech APIs supporting Watson speech recognition and speech synthesis. AT&T Watson was named a contender for the Top Speech Engines by Speech Technology Magazine Award in 2012.

AT&T Translator: Research’s AT&T translator app won “Best Travel App” at the American Business Awards.

CES Award: AT&T and QNX received the CES best show award for the Porsche 911 concept connected car using AT&T Watson speech and language technologies.


Ad Placement: Researchers developed an optimization model for ad placement resulting in the Adworks TV Blueprint Audience engine reaching up to 55 million targeted TV viewers.





RouterFarm: AT&T commenced its largest world-wide migration of enterprise IP customers from legacy routers to state-of-the-art technology. The migration was powered by Research’s innovative RouterFarm technology which allows for dynamic migration of customers between routers through tight, cross-layer integration.

Visual IVR (VIVR): This technology provides signature enterprise customers with state-of-the-art customer access to our IVR system on their mobile phones with a click-to-chat feature and speech input.