people

Mazin E. Gilbert

Gilbert, Mazin E.
1 AT&T Way; Room 2C428
Bedminster, NJ
http://www2.research.att.com/~mazin/


Mazin Gilbert is the Assistant Vice President of Intelligent Services Research at AT&T Labs. He has a Ph.D. in Electrical and Electronic Engineering, and an MBA for Executives from the Wharton Business School. Dr. Gilbert has over 25 years of R&D experience working in industry at British Telecom, BBC, and AT&T and in academia at Rutgers University, Liverpool University, and Princeton University. Dr. Gilbert is a well-known technology leader and an international speaker in the areas of communication, intelligent systems and big data. In his current role, he oversees AT&T’s advanced technology in areas of multimodal and multimedia interfaces, machine learning, big data business intelligence and software platforms, and intelligent services. Dr. Gilbert has over 100 technical publications in human-machine communication and is the author of the book entitled, Artificial Neural Networks for Speech Analysis/Synthesis (Chapman & Hall, 1994). He holds over 100 US patents. Dr. Gilbert is a Fellow of the IEEE.

Projects
AT&T WATSON (SM) Speech Technologies, AT&T WATSON (SM) integrates several speech technologies, including speech recognition. Tools allow for tuning recognition, adapting language & acoustic models, and adding custom extensions.

Connecting Your World, The need to be connected is greater than ever, and AT&T Researchers are creating new ways for people to connect with one another and with their environments, whether it's their home, office, or car.

Omni Channel Analytics, The Interactive Analytics eXplorer (IAX) is a platform for omni-channel customer care analytics.

Omni Channel Analytics, The Interactive Analytics eXplorer (IAX) is a platform for omni-channel customer care analytics.

Speech translation, AT&T Research is developing a real-time speech-to-speech translation technology so the translation starts as soon as speech is detected.

Technical Documents

EMOTION DETECTION IN EMAIL CUSTOMER CARE
Narendra Gupta, Mazin Gilbert, Giuseppe Di
Computational Intelligence, An international Journal,  2012.  [PDF]  [BIB]

Wiley-Blackwell Copyright

Predicting Human Perceived Accuracy of ASR Systems
Taniya Mishra, Andrej Ljolje, Mazin Gilbert
Interspeech,  2011.  [PDF]  [BIB]

ISCA Copyright

Patents

Unsupervised And Active Learning In Automatic Speech Recognition For Call Classification, August 26, 2014
Methods And Systems For Natural Language Understanding Using Human Knowledge And Collected Data, August 5, 2014
Method And System For Providing An Automated Web Transcription Service, July 8, 2014
Method And Apparatus For Identifying Acoustic Background Environments Based On Time And Speed To Enhance Automatic Speech Recognition, June 24, 2014
Method And Apparatus For Automatically Building Conversational Systems, May 6, 2014
Method And Apparatus For Responding To An Inquiry, May 6, 2014
System And Method Of Providing An Automated Data-Collection In Spoken Dialog Systems, April 8, 2014
System And Method For Generating Customized Text-To-Speech Voices, March 4, 2014
Recognizing The Numeric Language In Natural Spoken Dialogue, February 18, 2014
Method Of Handling Frequently Asked Questions In A Natural Language Dialog Service, February 4, 2014
System And Method For Improving Robustness Of Speech Recognition Using Vocal Tract Length Normalization Codebooks, December 3, 2013
System And Method For Generating Models For Use In Automatic Speech Recognition, October 29, 2013
System And Method Of Generating Responses To Text-Based Messages, October 22, 2013
System And Method Of Automating A Spoken Dialogue Service, October 22, 2013
Method And Apparatus For Predicting Word Accuracy In Automatic Speech Recognition Systems, September 17, 2013
Method And System For Providing An Automated Web Transcription Servivce, August 27, 2013
Multimodal Portable Communication Interface For Accessing Video Content, August 20, 2013
Method And Apparatus For Automatically Building Conversational Systems, June 11, 2013
System And Method Of Providing A Spoken Dialogue Interface To A Website, May 14, 2013
Methods And Systems For Natural Language Understanding Using Human Knowledge And Collected Data, April 30, 2013
Method And Apparatus For Automatically Generating Headlines Based On Data Retrieved From A Network And For Answering Questions Related To A Headline, April 23, 2013
System And Method For Providing A Natural Language Interface To A Database, April 2, 2013
Method And Apparatus For Compiling And Querying A QA Database, April 2, 2013
Transparent Voice Registration And Verification Method And System, March 26, 2013
System And Method Of Spoken Language Understanding In Human Computer Dialogs, February 26, 2013
Method And Apparatus For Building Sales Tools By Mining Data From Websites, January 22, 2013
System And Method For Optimizing Response Handling Time And Customer Satisfaction Scores, January 22, 2013
System And Method For Supplemental Speech Recognition By Identified Idle Resources, January 1, 2013
System And Method Of Dynamically Modifying A Spoken Dialog System To Reduce Hardware Requirements, December 11, 2012
System And Method Of Generating Responses To Text-Based Messages, October 23, 2012
Using Web Mining To Enrich Directory Service Databases And Soliciting Service Subscriptions, August 14, 2012
System And Method For An Enhanced Shopping Experience, July 24, 2012
System And Method For Optimizing Response Handling Time and Customer Satisfaction Scores, July 3, 2012
System And Method For Training A Critical E-mail Classifier Using A Plurality Of Base Classifiers And N-Grams, June 5, 2012
System And Method Of Spoken Language Understanding In Human Computer Dialogs, May 29, 2012
System And Method Of Providing An Automated Data-Collection In Spoken Dialog Systems, May 22, 2012
Method And Apparatus For Predicting Word Accuracy In Automatic Speech Recognition Systems, May 8, 2012
Systems And Methods For Monitoring Speech Data Labelers, May 1, 2012
System And Method For Increasing Accuracy Of Searches Based On Communication Network, May 1, 2012
System And Method For Improving Robustness Of Speech Recognition Using Vocal Tract Length Normalization Codebooks, April 17, 2012
System And Method Of Automatically Generating Building Dialog Services By Exploiting The Content And Structure Of Websites, January 3, 2012
Automatic Detection, Summarization And Reporting Of Business Intelligence Highlights From Automated Dialog Systems, December 27, 2011
System And Method Of Generating Responses To Text-Based Messages, December 20, 2011
Transparent Voice Registration And Verification Method And System, December 13, 2011
System And Method Of Automatically Building Dialog Services By Exploiting The Content And Structure Of Websites, November 22, 2011
Finding The Website Of A Business Using The Business Name, November 22, 2011
Automated Call Router For Business Directory Using The World Wide Web, July 26, 2011
System And Method For Increasing Accuracy Of Searches Based On Communities Of Interest, June 21, 2011
Active Labeling For Spoken Language Understanding, May 24, 2011
Method And Apparatus For Building Sales Tools By Mining Data From Websites, May 24, 2011
Method For Building A Natural Language Understanding Model For A Spoken Dialog System, April 26, 2011
System And Method For Providing A Natural Language Interface To A Database, April 5, 2011
Method And Apparatus For Detecting And Extracting Information From Dynamically Generated Web Pages, January 25, 2011
Voice-Enabled Dialog System, January 11, 2011
On-Demand Language Translation For Television Programs, October 5, 2010
System And Method For Improving Robustness Of Speech Recognition Using Vocal Tract Length Normalization Codebooks, September 14, 2010
System And Method Of Identifying Web Page Semantic Structures, August 24, 2010
Timing Of Speech Recognition Over Lossy Transmission Systems, July 6, 2010
Method Of Generation A Labeling Guide For Spoken Dialog Services, June 1, 2010
Systems And Methods For Monitoring Speech Data Labelers, May 4, 2010
On-Demand Language Translation For Television Programs, May 4, 2010
Method And Apparatus For Automatically Building Conversational Systems, February 9, 2010
Method For Building A Natural Language Understanding Model For A Spoken Dialog System, November 17, 2009
Active Learning Process For Spoken Dialog Systems, July 14, 2009
Active Labeling For Spoken Language Understanding, July 14, 2009
Speech Recognition Over Lossy Networks With Rejection Threshold, February 24, 2009
System and method of spoken language understanding in a spoken dialog service, November 11, 2008
Reducing time for annotating speech data to develop a dialog application, August 12, 2008
System and method of providing a spoken dialog interface to a website, May 13, 2008
Method of generating a labeling guide for spoken dialog services, April 29, 2008
Spoken language understanding that incorporates prior knowledge into boosting, February 5, 2008
Method for building a natural language understanding model for a spoken dialog system, November 13, 2007
Active labeling for spoken language understanding, November 6, 2007
Active learning process for spoken dialog systems, November 6, 2007
Systems and methods for generating an annotation guide, May 15, 2007
System for handling frequently asked questions in a natural language dialog service, March 27, 2007
Recognizing the numeric language in natural spoken dialogue, February 20, 2007
Speech recognition over lossy networks with rejection threshold, January 30, 2007
Spoken language understanding that incorporates prior knowledge into boosting, December 19, 2006
Speech recognition over lossy transmission systems, August 10, 2004
Method And Apparatus For Speech Recognition Using Second Order Statistics And Linear Estimation Of Cepstral Coefficient, March 13, 2001
Method and apparatus for discriminative utterance verification using multiple confidence measures, September 26, 2000
System and method of recognizing an acoustic environment to adapt a set of based recognition models to the current acoustic environment for subsequent speech recognition, September 28, 1999
Awards
IEEE Fellow, 2011. For contributions to speech recognition, speech synthesis, and spoken language understanding.

Science & Technology Medal, 2006. Honored for outstanding technical contributions and leadership in advancing spoken language understanding technologies and services.