people

Mazin E. Gilbert

Gilbert, Mazin E.
1 AT&T Way; Room 2C428
Bedminster, NJ



Dr. Mazin Gilbert is the Vice President of Advanced Technology at AT&T Labs. He leads AT&T’s research and advanced development of its software-defined network. In this role, Mazin oversees advancements in networking and IP network management, big data, video technologies, artificial intelligence, information systems and visualization, algorithms and optimization, and scalable, reliable software platforms.

Projects
AT&T WATSON (SM) Speech Technologies, AT&T WATSON (SM) integrates several speech technologies, including speech recognition. Tools allow for tuning recognition, adapting language & acoustic models, and adding custom extensions.

Connecting Your World, The need to be connected is greater than ever, and AT&T Researchers are creating new ways for people to connect with one another and with their environments, whether it's their home, office, or car.

Omni Channel Analytics, The Interactive Analytics eXplorer (IAX) is a platform for omni-channel customer care analytics.

Speech translation, AT&T Research is developing a real-time speech-to-speech translation technology so the translation starts as soon as speech is detected.

Technical Documents

EMOTION DETECTION IN EMAIL CUSTOMER CARE
Narendra Gupta, Mazin Gilbert, Giuseppe Di
Computational Intelligence, An international Journal,  2012.  [PDF]  [BIB]

Wiley-Blackwell Copyright

Predicting Human Perceived Accuracy of ASR Systems
Taniya Mishra, Andrej Ljolje, Mazin Gilbert
Interspeech,  2011.  [PDF]  [BIB]

ISCA Copyright

Recognizing the numeric language in natural spoken dialogue
Mazin Rahim, Giuseppe Riccardi, Lawrence Saul, Jeremy Wright, Allen Gorin, Bruce Buntschuh
2000.  [BIB]

Patents

System And Method For Tracking Fraudulent Electronic Transactions Using Voiceprints Of Uncommon Words, Tue Sep 09 14:30:34 EDT 2014
Unsupervised And Active Learning In Automatic Speech Recognition For Call Classification, Tue Aug 26 14:30:15 EDT 2014
Method And System For Providing An Automated Web Transcription Service, Tue Jul 08 14:29:25 EDT 2014
Method And Apparatus For Identifying Acoustic Background Environments Based On Time And Speed To Enhance Automatic Speech Recognition, Tue Jun 24 14:29:09 EDT 2014
Method And Apparatus For Responding To An Inquiry, Tue May 06 14:28:12 EDT 2014
System And Method Of Providing An Automated Data-Collection In Spoken Dialog Systems, Tue Apr 08 14:27:44 EDT 2014
Recognizing The Numeric Language In Natural Spoken Dialogue, Tue Feb 18 14:27:15 EST 2014
Method Of Handling Frequently Asked Questions In A Natural Language Dialog Service, Tue Feb 04 14:27:02 EST 2014
System And Method For Improving Robustness Of Speech Recognition Using Vocal Tract Length Normalization Codebooks, Tue Dec 03 12:54:50 EST 2013
System And Method For Generating Models For Use In Automatic Speech Recognition, Tue Oct 29 12:53:40 EDT 2013
System And Method Of Generating Responses To Text-Based Messages, Tue Oct 22 12:53:28 EDT 2013
System And Method Of Automating A Spoken Dialogue Service, Tue Oct 22 12:53:20 EDT 2013
Method And Apparatus For Predicting Word Accuracy In Automatic Speech Recognition Systems, Tue Sep 17 12:51:32 EDT 2013
Method And System For Providing An Automated Web Transcription Servivce, Tue Aug 27 12:50:52 EDT 2013
Multimodal Portable Communication Interface For Accessing Video Content, Tue Aug 20 12:50:46 EDT 2013
Method And Apparatus For Automatically Building Conversational Systems, Tue Jun 11 12:49:07 EDT 2013
System And Method Of Providing A Spoken Dialogue Interface To A Website, Tue May 14 12:48:19 EDT 2013
Methods And Systems For Natural Language Understanding Using Human Knowledge And Collected Data, Tue Apr 30 12:47:54 EDT 2013
Method And Apparatus For Automatically Generating Headlines Based On Data Retrieved From A Network And For Answering Questions Related To A Headline, Tue Apr 23 12:47:44 EDT 2013
System And Method For Providing A Natural Language Interface To A Database, Tue Apr 02 12:47:21 EDT 2013
Method And Apparatus For Compiling And Querying A QA Database, Tue Apr 02 12:47:19 EDT 2013
Transparent Voice Registration And Verification Method And System, Tue Mar 26 12:47:07 EDT 2013
System And Method Of Spoken Language Understanding In Human Computer Dialogs, Tue Feb 26 12:46:47 EST 2013
Method And Apparatus For Building Sales Tools By Mining Data From Websites, Tue Jan 22 12:45:47 EST 2013
System And Method For Optimizing Response Handling Time And Customer Satisfaction Scores, Tue Jan 22 12:45:46 EST 2013
System And Method For Supplemental Speech Recognition By Identified Idle Resources, Tue Jan 01 12:45:15 EST 2013
System And Method Of Dynamically Modifying A Spoken Dialog System To Reduce Hardware Requirements, Tue Dec 11 16:12:28 EST 2012
System And Method Of Generating Responses To Text-Based Messages, Tue Oct 23 16:12:04 EDT 2012
Using Web Mining To Enrich Directory Service Databases And Soliciting Service Subscriptions, Tue Aug 14 16:11:26 EDT 2012
System And Method For An Enhanced Shopping Experience, Tue Jul 24 16:11:13 EDT 2012
System And Method For Optimizing Response Handling Time and Customer Satisfaction Scores, Tue Jul 03 16:10:56 EDT 2012
System And Method For Training A Critical E-mail Classifier Using A Plurality Of Base Classifiers And N-Grams, Tue Jun 05 16:10:37 EDT 2012
System And Method Of Spoken Language Understanding In Human Computer Dialogs, Tue May 29 16:10:31 EDT 2012
System And Method Of Providing An Automated Data-Collection In Spoken Dialog Systems, Tue May 22 16:10:28 EDT 2012
Method And Apparatus For Predicting Word Accuracy In Automatic Speech Recognition Systems, Tue May 08 16:10:20 EDT 2012
Systems And Methods For Monitoring Speech Data Labelers, Tue May 01 16:10:18 EDT 2012
System And Method For Increasing Accuracy Of Searches Based On Communication Network, Tue May 01 16:10:17 EDT 2012
System And Method For Improving Robustness Of Speech Recognition Using Vocal Tract Length Normalization Codebooks, Tue Apr 17 16:10:10 EDT 2012
System And Method Of Automatically Generating Building Dialog Services By Exploiting The Content And Structure Of Websites, Tue Jan 03 16:08:53 EST 2012
Automatic Detection, Summarization And Reporting Of Business Intelligence Highlights From Automated Dialog Systems, Tue Dec 27 16:06:49 EST 2011
System And Method Of Generating Responses To Text-Based Messages, Tue Dec 20 16:06:48 EST 2011
Transparent Voice Registration And Verification Method And System, Tue Dec 13 16:06:44 EST 2011
System And Method Of Automatically Building Dialog Services By Exploiting The Content And Structure Of Websites, Tue Nov 22 16:06:37 EST 2011
Finding The Website Of A Business Using The Business Name, Tue Nov 22 16:06:36 EST 2011
Automated Call Router For Business Directory Using The World Wide Web, Tue Jul 26 16:05:47 EDT 2011
System And Method For Increasing Accuracy Of Searches Based On Communities Of Interest, Tue Jun 21 16:05:31 EDT 2011
Active Labeling For Spoken Language Understanding, Tue May 24 16:05:17 EDT 2011
Method And Apparatus For Building Sales Tools By Mining Data From Websites, Tue May 24 16:05:13 EDT 2011
Method For Building A Natural Language Understanding Model For A Spoken Dialog System, Tue Apr 26 16:05:02 EDT 2011
System And Method For Providing A Natural Language Interface To A Database, Tue Apr 05 16:04:48 EDT 2011
Method And Apparatus For Detecting And Extracting Information From Dynamically Generated Web Pages, Tue Jan 25 16:04:24 EST 2011
Voice-Enabled Dialog System, Tue Jan 11 16:04:22 EST 2011
On-Demand Language Translation For Television Programs, Tue Oct 05 15:04:54 EDT 2010
System And Method For Improving Robustness Of Speech Recognition Using Vocal Tract Length Normalization Codebooks, Tue Sep 14 15:04:44 EDT 2010
System And Method Of Identifying Web Page Semantic Structures, Tue Aug 24 15:04:32 EDT 2010
Timing Of Speech Recognition Over Lossy Transmission Systems, Tue Jul 06 15:04:12 EDT 2010
Method Of Generation A Labeling Guide For Spoken Dialog Services, Tue Jun 01 15:03:58 EDT 2010
Systems And Methods For Monitoring Speech Data Labelers, Tue May 04 15:03:49 EDT 2010
On-Demand Language Translation For Television Programs, Tue May 04 15:03:47 EDT 2010
Method And Apparatus For Automatically Building Conversational Systems, Tue Feb 09 15:03:30 EST 2010
Method For Building A Natural Language Understanding Model For A Spoken Dialog System, Tue Nov 17 16:08:11 EST 2009
Active Learning Process For Spoken Dialog Systems, Tue Jul 14 16:07:34 EDT 2009
Active Labeling For Spoken Language Understanding, Tue Jul 14 16:07:33 EDT 2009
Speech Recognition Over Lossy Networks With Rejection Threshold, Tue Feb 24 16:07:18 EST 2009
System and method of spoken language understanding in a spoken dialog service, Tue Nov 11 18:13:12 EST 2008
Reducing time for annotating speech data to develop a dialog application, Tue Aug 12 18:12:58 EDT 2008
System and method of providing a spoken dialog interface to a website, Tue May 13 18:12:49 EDT 2008
Method of generating a labeling guide for spoken dialog services, Tue Apr 29 18:12:46 EDT 2008
Spoken language understanding that incorporates prior knowledge into boosting, Tue Feb 05 17:08:37 EST 2008
Method for building a natural language understanding model for a spoken dialog system, Tue Nov 13 18:12:25 EST 2007
Active labeling for spoken language understanding, Tue Nov 06 18:12:22 EST 2007
Active learning process for spoken dialog systems, Tue Nov 06 18:12:22 EST 2007
Systems and methods for generating an annotation guide, Tue May 15 18:12:01 EDT 2007
System for handling frequently asked questions in a natural language dialog service, Tue Mar 27 18:11:58 EDT 2007
Recognizing the numeric language in natural spoken dialogue, Tue Feb 20 18:11:55 EST 2007
Speech recognition over lossy networks with rejection threshold, Tue Jan 30 18:11:51 EST 2007
Spoken language understanding that incorporates prior knowledge into boosting, Tue Dec 19 17:08:34 EST 2006
Speech recognition over lossy transmission systems, Tue Aug 10 18:09:59 EDT 2004
Method And Apparatus For Speech Recognition Using Second Order Statistics And Linear Estimation Of Cepstral Coefficient, Tue Mar 13 18:07:00 EST 2001
Method and apparatus for discriminative utterance verification using multiple confidence measures, Tue Sep 26 18:05:36 EDT 2000
System and method of recognizing an acoustic environment to adapt a set of based recognition models to the current acoustic environment for subsequent speech recognition, Tue Sep 28 18:05:22 EDT 1999
Awards
IEEE Fellow, 2011. For contributions to speech recognition, speech synthesis, and spoken language understanding.

Science & Technology Medal, 2006. Honored for outstanding technical contributions and leadership in advancing spoken language understanding technologies and services.