180 Park Ave - Building 103
Florham Park, NJ
Method And System For Telephony And High Speed Data Access On A Broadband Access Network,
Tue Jan 31 12:50:20 EST 2012
A system and method for providing telephony and high-speed data access over a broadband access network, comprising a network interface unit (NIU) coupled to a backup local exchange carrier (LEC) line, the broadband access network coupled to the NIU, an intermediate point-of-presence (IPOP) coupled to the broadband access network, and at least one external access network coupled to the IPOP. The system also provides for a fail-safe mode in which the NIU supports the LEC line for lifeline services.
Identifying Analog Access Line Impairments Using Digital Measurements,
Tue Jun 07 16:05:22 EDT 2011
The preferred embodiments include a method, system or computer-readable storage medium for identifying analog access line impairments in a communications network. The embodiments include determining a ping packet loss count and a ping failure count from digital packet loss data associated with at least one analog access line. The embodiments also include generating a line designation for the at least one analog access line in response to the ping packet loss count exceeding a first threshold and the ping failure count exceeding a second threshold. Also, a plurality of pings can be transmitted during a testing period, the digital packet loss data being generated in response to the plurality of pings. The first threshold can represent at least a three percent ping packet loss. The second threshold can represent the ping failure count being at least ten percent of a total number of the plurality of pings.
Flexible Automated Connection To Virtual Private Networks,
Tue Nov 02 15:04:59 EDT 2010
A network interface unit is provided for use intermediate a LAN and a public or private network, or a combination of both, for establishing secure links to a VPN gateway. Login by a LAN client with the network interface unit, addressing, authentication, and other configuration operations achieved using a web page-based GUI are applied in establishing tunnels from LAN clients to desired VPN destinations. Illustrative network interface units include a DHCP server and provide encryption-decryption and encapsulation-decapsulation of data packets for communication with VPN nodes. Configuration and connection of a client are further enhanced by a built-in DNS server and other functional servers to provide a high degree of autonomy in establishing connections to a desired VPN gateway via an ISP or other public and/or private network links to. The interface unit then performs required authentication exchanges, and required encryption key exchanges.
System For Automated Connection To Virtual Private Networks Related Applications,
Tue Nov 02 15:04:58 EDT 2010
A network interface unit is provided for use intermediate a LAN and a public or private network, or a combination of both, for establishing secure links to a VPN gateway. Login by a LAN client with the network interface unit, addressing, authentication, and other configuration operations achieved using a web page-based GUI are applied in establishing tunnels from LAN clients to desired VPN destinations. Illustrative network interface units include a DHCP server and provide encryption-decryption and encapsulation-decapsulation of data packets for communication with VPN nodes. Configuration and connection of a client are further enhanced by a built-in DNS server and other functional servers to provide a high degree of autonomy in establishing connections to a desired VPN gateway via an ISP or other public and/or private network links to. The interface unit then performs required authentication exchanges, and required encryption key exchanges.
Method and system for telephony and high speed data access on a broadband access network,
Tue Dec 16 18:08:57 EST 2003
A system and method for providing telephony and high speed data access over a broadband access network, comprising a network interface unit (NIU) coupled to a backup local exchange carrier (LEC) line, the broadband access network coupled to the NIU, an intermediate point-of-presence (IPOP) coupled to the broadband access network, and at least one external access network coupled to the IPOP. The system also provides for a fail-safe mode in which the NIU supports the LEC line for lifeline services.
System and method for controlling and monitoring communication between customers and customer service representatives,
Tue Jun 22 18:05:11 EDT 1999
The system of the present invention allows a customer to access a company computer system via a data network and to request contact with a customer service representative. The company computer system automatically selects a customer service center and a customer service representative in accordance with a set of selection criteria, including customer preferences. A monitor, also connected to the company computer system via the data network, may choose to accept or to change the selections made by the company computer system. Once a customer service representative has been selected, the company computer system causes a telecommunication control device to connect the customer, the selected customer service representative, and the monitor via a voice network. If a monitor is not available, the company computer system causes the telecommunication control device to connect the customer and the selected customer service representative, and then records the communication therebetween for future review by a monitor. Optionally, the selected customer service representative may initiate data communication with the customer via the data network. The monitor may readily monitor the data communication between the customer and the customer service representative via the data network.
Science & Technology Medal, 1999.
Honored for technical leadership in advocacy of a broadband cable strategy.
