The DPP tool is flexible and can be used to write sales proposal and contracts for all AT&T products and services, including Access, (including Ethernet DSL, Private Line, etc.), Transport (including MIS, AVPN, ANIRA, AVTS, etc.), Managed Firewall (including Network and Premise), VoIP, and Hosting & Application Services.
The Design, Price, and Propose (DPP) tool automates the design and pricing of complex sales offers by incorporating Design Rules so that the Sales Team need not be familiar with the service design rules and need not research them. Also, various valid pricing scenarios, discounts, and promotions can be applied. This minimizes Cycle Time for Sales and helps eliminate downstream error conditions. In addition, the platform provides a collaborative work environment allowing team members to monitor and control steps of the process in a centralized database minimizing administrative tasks. The goal is to free account executives (AEs) from routine administrative tasks so they can spend time more productively by working with clients and developing new leads.
After entering lead information into the web form, an Account Executive (AE) is led through the design process by selecting from various valid choices in pull down menus on various tabs. Any selection utilizes business rules to determine other valid selections. The novice AE can rely on “templates” to do the design in a matter of minutes. A more sophisticated AE or technical support engineer can design more complex and customized solutions all while being certain that their design is a valid offer that can be delivered to the customer. Also, since price plans, discount levels and promotions are rapidly changing, the tool keeps track of allowable pricing scenarios so the AE need not be concerned with what is permissible. If needed, process tasks such as emailing the design document to engineering for review and approval or forwarding the proposal for pricing approval are handled within the tool. A sales contract can easily be completed within minutes, depending on how quickly approvals and pricing can be obtained. Once the contract is signed, the design can be pushed to provisioning.
All information is entered only once and stored centrally so it can be accessed when needed.
Status information is automatically posted to the AE's website, and emails alert the AE as each step is completed. The AE remains in control and can stop the process or amend the design document at any time.
The DPP tool is flexible and can be used to write sales proposal and contracts for AT&T products and services, including Access, (including Ethernet DSL, Private Line, etc.), Transport (including MIS, AVPN, ANIRA, AVTS, etc.), Managed Firewall (including Network and Premise), VoIP, and Hosting & Application Services.
Raptor and Fusion
Flexibility is built in by leveraging the Raptor and Fusion technologies, both developed in the Labs. Raptor is what enables DPP users to receive report execution notifications through email and track progress through a standard webpage interface. Raptor was developed for creating simple to complex online reports. From standard data sources, it can generate reports in specified formats (text or graphs) using user-specified business rules. It also gives the flexibility of predefining data drill-down paths for OLAP (On Line Analytical Processing) functionality. Reports can be preserved, updated, and shared with other users based on individual user and group security permissions. Users can also specify pre-defined report schedules, and receive report execution notifications through email. All of these features are available to the end users through a standard web interface.
Raptor can easily be integrated with any Oracle database applications using J2EE architecture and involves easy steps that can be performed by the user with minimal training.
Fusion has two parts: the platform and a base application framework. The platform was built using Spring, Hibernate, Struts Tiles, JSTL and the latest standards in good application design; it provides services for all database access (having centralized transaction management using AspectJ advice), auditing, menu functionality, role authorization, and CSP authentication; it has been integrated with Raptor to provide configurable reporting and searching functionality; and provides the overall UI infrastructure. The base application provides examples of how to use the platform that can be customized or leveraged when building your own application to reduce development time
This powerful combination of Fusion and Raptor enable development time to be reduced significantly, saving time and money when automating business processes with complicated workflows.