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Effective: May 3, 2024

Consumer Health Data Privacy Notice – State of Washington

At AT&T, safeguarding your privacy is our priority. We value our customers and respect your privacy choices. We create connections to what you need to thrive in your everyday life. In doing so, we may collect health data covered by a state law in Washington (“the Washington law”).

Some types of the data we collect could be considered Consumer Health Data under the Washington law. In this Notice, we provide the categories of Consumer Health Data, as well as the categories of sources of such data, the purpose for which we’ve collected it and how we use it. We also provide the categories of Consumer Health Data that are shared and the list of categories of third parties and affiliates with whom we may share Consumer Health Data.

The Consumer Health Data We Collect

The data we collect depends on how you interact with us, the services you use, and the choices you make. Based on the definition of Consumer Health Data in the Washington law, some of the categories of data we collect could be considered Consumer Health Data.

Categories of Data

Source, Purpose and Use of Data

Accommodations and Accessibility Data

Example: Your request for an AT&T Accessibility Plan 

We may collect Consumer Health Data such as the nature of the disability or health condition from you to qualify you for the AT&T Accessibility Plan, which does things like provide telecommunications services for those who are hard of hearing.

Health and Safety Data

Example: Information about accidents or injury that occur in our stores, on our property or related to the products and services we provide

We may collect Consumer Health Data from you to use in connection with accidents or health emergencies in our stores, offices or associated with the products and services we offer.

Biometric Data

Example: Information generated from the measurement of an individual’s  physical or behavioral characteristics that can be used to identify that person, such as the person’s face or voice

We may collect biometric data from you or other sources. For example, biometric data may be used to identify and authenticate consumers in connection with certain authentication programs or for security related purposes, including to protect against fraud or theft. 

How We Use Consumer Health Data 

We use the Consumer Health Data we collect to provide you with products and services, and where required, we collect your consent to use Consumer Health Data for other purposes.

How We Share Consumer Health Data and the Categories of Third Parties with Whom We Share It

This section provides details about who we share information with and the reasons why. We generally share information when you ask us to do so or as necessary to provide products or services.

We may share Consumer Health Data with the following categories of non-AT&T companies or entities:

  • Service providers. Vendors or agents working on our behalf to help us provide products or services.

  • Affiliates. We may share personal information, which may include Consumer Health Data, with AT&T’s family of companies where necessary to provide our products and services.

  • Other entities, like safety and security agencies. In certain circumstances, it may be necessary to provide Consumer Health Data to comply with court orders, subpoenas, and lawful discovery requests, and as otherwise authorized or required by law. Like all companies, we must comply with legal requirements. You can learn more in our Transparency Report.

  • Parties to a corporate transaction. If we were to sell or negotiate to sell our business to a buyer or buyers, we may transfer your personal information, which may include Consumer Health Data, to a successor or affiliate as part of that transaction. 

We do not sell Consumer Health Data except with a valid authorization.

 

Your Consumer Health Data Choices 

You have rights regarding your Consumer Health Data, including the right to access your Consumer Health Data, the right to ask us to delete your Consumer Health Data, and the right to withdraw any Consumer Health Data opt-in consents you may give us. You may also have more choices regarding your Consumer Health Data within the app or devices collecting it. To exercise your rights, please submit your Health Data request through our inquiry page in the data request center, choose “I have other data privacy issues” in the drop-down menu. If your request to exercise a right is denied, you may appeal that decision by contacting us.

For other information on AT&T’s privacy practices, please read the AT&T Privacy Notice.

Data Retention and Security

We keep your information as long as we need it for business, tax or legal purposes. We set our retention periods based on things like what type of personal information it is, how long it’s needed to operate the business or provide our products and services, and whether it’s subject to contractual or legal obligations. These obligations might be ongoing litigation, mandatory data retention laws or government orders to preserve data for an investigation. After that, we destroy it by making it unreadable or indecipherable.

Any changes in how we process Consumer Health Data or your rights will be updated in this Notice and consistent with our Privacy Notice. If that happens, we will revise the “Effective Date” at the top of this Notice.

You can contact us with questions about this notice at privacypolicy@att.com. You can also write us at AT&T Privacy Notice, Chief Privacy Office, 208 S. Akard, Room 2901, Dallas, TX, 75202.

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As of July 2, 2025, we’ve removed DIRECTV from our affiliate list and clarified how your data is used in digital advertising.  We always give you choices, visit the Choices and Controls section of Privacy Center.

Previous Updates

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Previous Updates

Effective June 2, 2023, we clarified that phone number is an example of equipment information collected.

We are committed to providing you transparency by letting you know when we've made changes to our policy. We truly value your business.

Previous Updates

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Effective July 17th, we updated the contact information for questions regarding our privacy notices. Also, on July 22nd we noted that for some employees our analytics tools may use individual data.

 

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Previous Updates

 

Effective January 12, 2024, we updated this notice to clarify that data from Company Official Use (COU) devices such as COU phones may be used to evaluate employees’ presence in administrative office locations during work hours.

Previous Updates

 

Effective October 10, 2023, we updated this notice to clarify that biometrics may be used to identify individuals doing work for the company.

We are committed to transparency, so we want you to know we’re updating the AT&T Privacy Policy, effective January 1, 2023:

  • We’re making customer choices simpler. All customers can now select “Do Not Sell or Share My Personal Information,” and we’re removing the specific opt-out for External Marketing and Analytics Reports, which only share information that is already aggregated (grouped), meaning they don’t identify individuals.
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  • We’ve updated the names, descriptions and terms of our ad programs. Our “Personalized” program replaces “Relevant Advertising” and provides you offers and ads that are relevant to your interests. “Personalized Plus” replaces “Enhanced Relevant Advertising” and uses more of your information for more relevant communications to you. You can opt out or opt in at any time.

Previous Updates

Effective June 6, 2022, we have removed references in our policy to Xandr. This is in addition to the removal of WarnerMedia and its family of companies that was announced on April 8, 2022 as these entities are no longer affiliates of AT&T.

We are committed to providing you transparency by letting you know when we’ve made changes to our policy. We truly value your business.

Previous Updates

Effective April 8, 2022, we have removed references in our policy to WarnerMedia and its family of companies as they are no longer affiliates of AT&T.

We are committed to providing you transparency by letting you know when we’ve made changes to our policy. We truly value your business.

Previous Updates

We are committed to transparency, so we want you to know we’ve made an update to the AT&T Privacy Policy.

Effective November 1, 2021, we removed references to U-verse TV from our policy as that service is now covered by the DIRECTV Privacy Policy.

We value your business, and thank you for being a customer of AT&T.

Previous Updates

On June 16th, we updated the California Consumer Privacy Act section of our privacy policy.

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Previous Updates

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We are committed to keeping your information secure, as well as providing you with Choices and Controls for how your information is used. You can visit the Choices and Controls section of our Privacy Center at any time to adjust your settings. Your service is not affected by these changes, and your continued use of our services indicates your acceptance of these changes.

We value your business, and thank you for being a customer of AT&T.

Previous Updates